News

Amadeus Updates Travel Agents on NDC and Pyton

Amadeus Updates Travel Agents on NDC and Pyton

Amadeus invited top agents to the Iveagh Hotel, Dublin, to be updated on the company’s revised organisation, the impact of IATA’s NDC (New Distribution Capability), its Pyton Flight Portal, and trends in technology and travel. Hosting the event were (above, back row) Andreas Bieber, Michael Malleret, Liz Emmott, Stephen Brennan, Claudio Santos, (front row) Olwen McKinney, Trish O’Leary, and Claire de Bono.

Revised Organisation

Liz Emmott, Head of Business Travel, outlined how Amadeus was changing from a geographic organisation to a global one organised around its customers and focussed on four sectors: retail, business travel, online, and corporations.

“Travel agents will continue to have their own Account Manager, but these will have the back-up of customer solutions and delivery experts in each of those four sectors. Ireland will be headed up by myself as Head of Business Travel; Claudio Santos, Head of Retail; Olwen McKinney, Sales and Accounts Manager; and Trish O’Leary, Commercial Manager.

“Amadeus invested €750 million last year as we build our new Live Travel Space that will be connected through the Amadeus Travel Platform.”

Trish O’Leary, Siobhan Bosket McGuigan and Olwen McKinney, Amadeus, with Clare Dunne, The Travel Broker, and Paula Coughlan, Dawson Travel

NDC and Air Content Distribution

Claire de Bono, Director of Product & Innovation (UK & Ireland), explained how NDC was impacting on air content distribution and how the options presented to agents are changing.

“Under NDC, various elements of air bookings that have traditionally been available separately to agents are now being brought under the control of the airlines, who can choose what to offer agents in bundles – or not to offer. What Amadeus is doing is to make the traditional variety look like NDC and we are currently working with Travix International and Flight Centre to this end.”

Pyton Flight Portal

Andreas Bieber, Sales Executive – Flight Portal, Pyton, an Amadeus company, introduced the Pyton Flight Portal, an API/xml flight booking platform that can be fully integrated into a travel website or reservation system and which provides direct connections to over 100 low-cost carriers globally.

“Currently some 30% of air passengers fly with low-cost carriers – and for Western Europe the figure is 37%. Pyton began 20 years ago in the Netherlands and now covers 150,000+ routes. Agents can add their own margins and can earn more money in the market place.”

Pyton offers a complete process with search, compare, combine, book, process payments towards airlines, and airlines confirming with e-tickets – and includes an extensive backend tool for booking review and statistics.

Trends in Technology and Travel

Claudio Santos, Head of Retail, introduced trends in technology and travel by stating that in four years’ time 47% of the workforce will be millennials, or Generation Ys, and advised agents to “network to add products that your customers are not expecting.

“The use of chatbots will be important in order to improve your service to customers and to free your staff to sell more.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Bangkok from €549, Sydney from €1,120 in Emirates July Sale

Neil SteedmanJuly 18, 2018

Lufthansa to Go Five Daily on Dublin-Frankfurt

Neil SteedmanJuly 18, 2018

Singapore Airlines Voted World’s Best Airline at Skytrax Awards

Neil SteedmanJuly 18, 2018

Finnair Extends ATTS Contract to Represent Airline in Northern Ireland

Michael FloodJuly 17, 2018

George Best to Overlook Donegall Square from New Belfast Hotel Rooftop

Neil SteedmanJuly 17, 2018

New Air France Business Lounge at Paris-CDG

Neil SteedmanJuly 17, 2018

Join Oceania Cruises for Lunch in Belfast or Dublin

Michael FloodJuly 17, 2018

Great Value Travel Deals – 17th July 2018

Sarah SlatteryJuly 17, 2018

CAR Issues Ceased to Trade Notice Re Premier Irish Golf Tours

Neil SteedmanJuly 17, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland