Aghadoe Heights Hotel and Spa Gets Service Excellence Award

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

The 5-star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

Above, David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co Kerry.

“Guest-focussed service has always been an absolute priority in our business”, said Niall. “We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best-in-class service, customer standards, enhancing the guest journey, and cultural awareness.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

Book Canadian Getaways with Air Transat and Get Cash Vouchers

Neil SteedmanFebruary 18, 2019

International Tourist Arrivals at 1.4Bn Two Years Ahead of Forecasts – UNWTO

Michael FloodFebruary 18, 2019

Travellers Use Hotel Loyalty Programmes to Get Instant Perks and Rewards

Neil SteedmanFebruary 18, 2019

Romantic Destinations from TUI Ireland

Michael FloodFebruary 15, 2019

Topflight Adds Cork and Belfast to Sorrento Programme

Neil SteedmanFebruary 15, 2019

Hainan Airlines is Looking for an Account Manager

Michael FloodFebruary 15, 2019

Silversea Introduces Zero Single Supplement on 14 Voyages

Michael FloodFebruary 15, 2019

Irish Ferries Invests €4 Million in Ulysses Upgrade

Michael FloodFebruary 14, 2019

First Sod Turned on Dublin Airport’s New North Runway

Neil SteedmanFebruary 14, 2019

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland