News

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

The 5-star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

Above, David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co Kerry.

“Guest-focussed service has always been an absolute priority in our business”, said Niall. “We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best-in-class service, customer standards, enhancing the guest journey, and cultural awareness.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

TUI Group Increases Turnover by 6.3%, EBITA by 10.9%

Neil SteedmanDecember 18, 2018

First Airbus A380 in New Lufthansa Livery Arrives at Munich Hub

Neil SteedmanDecember 18, 2018

The Travel Corporation Brings the Christmas Spirit

Ian BloomfieldDecember 18, 2018

Star Alliance Hosts Christmas Lunch for Top Agents

Michael FloodDecember 18, 2018

W.B. Yeats to Sail from Dublin to France from mid-March to end-September

Neil SteedmanDecember 18, 2018
travel deals

Great Value Travel Deals – 18th December 2018

Neil SteedmanDecember 18, 2018

Silversea Launches Accessible Shore Excursions in Caribbean and Central America

Neil SteedmanDecember 18, 2018

KLM Launches Family Updates on WhatsApp

Neil SteedmanDecember 18, 2018

Dublin Airport Breaks 30 Million Passenger Milestone

Michael FloodDecember 18, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland